Explain what happened
Give the registration, intended fuel type and the details of the fuel concern. Tell the team whether the vehicle has been started or driven since and any symptoms or warnings that followed. Include any advice or recovery arrangements already in place.
Confirm the work required
The appropriate scope depends on the vehicle and what has happened. Fuel draining may need to be considered alongside filter replacement, further fuel-system checks or another repair. The team will explain the proposed work and costs after reviewing the circumstances.
Arrange assistance directly
Speak to the team before arranging delivery of the vehicle. For an immediate roadside problem, use your existing breakdown-assistance provider and explain the fuel concern. A website enquiry needs a response and does not arrange an emergency attendance or recovery.
