Explain the key and ignition history
Tell the team what happens when you try to use the key and whether another key works. Mention replacement ignition components, key damage or recent repairs. Include the vehicle registration and any diagnostic findings relevant to the request.
Confirm the supported procedure
Key and security systems vary between vehicles. The team needs to establish whether coding, further fault investigation or another route is appropriate. Discuss any replacement key or ignition parts before purchasing them for the job.
Prepare for the appointment
Ask which keys and vehicle documents the team needs to see and whether the vehicle must attend. Explain if it cannot currently be started or moved so practical arrangements can be discussed. The required work and quote are confirmed before the visit.
