Explain why an update is being considered
Share the warning, behaviour or recent repair that prompted the enquiry. If another workshop recommended an update, include its wording and the system concerned. This helps the team assess the request without assuming that software is the cause of the problem.
Check the vehicle and system coverage
The available procedure depends on the exact vehicle, control unit and software requirement. Supply the registration and any useful part or diagnostic reference. Turner Brothers will confirm whether it can help and how the work would be arranged before giving a quote.
Agree investigation and programming
A software operation may form one part of a wider diagnosis or repair. Ask what checks and programming are proposed, what is included in the price and what follow-up may be needed. The team will discuss the findings and the work to be authorised.
